![]() If this is the case, we have the right to cancel and refund your order.įeel free to contact us at if you have any other questions. Some items are not eligible to ship outside of Canada. The refund will appear on your original payment method.Īll orders shipped outside of Canada are final sale and cannot be returned or exchanged. It’s made of a breathable material and comes in both a right-handed model and a left-handed version for a. ![]() Most refunds are fully refunded in 3-5 days after we receive and process your return. The Armstrong Amerika Carpal Tunnel Wrist Brace is designed for day and nighttime wear. Note: Please return all packaging and instructions and place your item in a suitable shipment box with the pre-paid label attached. Also note, we cover the shipping fees for the first exchange on your order, if you have multiple exchanges on the same order, you will be responsible for the shipping fees after the first complimentary exchange. Please note we cover the shipping fees when you request an exchange within the first 5 days of receiving your product. If you have ordered the wrong size or product and require an exchange please email us at We will send you a pre-paid shipping label by email to cover the shipping fees. If the item has been used and cannot be resold and is not in the original package, we will cannot allow an exchange or refund! You cannot use this item for a month then decide to exchange or return the item. We would be happy to help you get the right item for your needs. Try it on, if it does not fit, reach out to us. Please reach out within the first 5 days of receiving your item. Our team is standing by to help you figure out what product or size might be better for you. Plus, we offer free advice from our physiotherapists. We will pay the return shipping fees (for the first exchange) when you request an exchange within the first 5 days after receiving your order. You need to reach out to us within 5 days of receiving your item. If you need a different size or you want to exchange for a different product, we've got you covered. We are committed to offering you a low-risk online shopping experience. If an individual is abusing our return and refund policies, your order will be placed on hold and you will be notified of an additional restocking fee of up to 25% before items are shipped. To deter against insurance fraud, in the event of a request for a refund we reserve the right to contact your insurer to verify the status of your reimbursement prior to processing your refund. Items returned to us without notification will not be eligible for a refund or exchange.
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